Pikok Privacy Policy — How safe is your data with us

Protecting your privacy at Pikok is not just a legal obligation — it is a core part of our commitment to you.

Last updated: January 2026
How We Protect Your Information

The Core Pillars of Privacy Protection at Pikok

SSL Encryption

All your data is encrypted with 256-bit SSL — your information is secured with bank-grade protection.

Never sold to third parties

Your personal information is never sold to advertisers or third parties.

Limited collection

We only collect the information we need. We do not gather data beyond what is necessary.

In Your Control

You may view, correct, or request deletion of your data at any time.

Cookie Transparency

We clearly disclose why each cookie is used. You have the option to disable non-essential cookies.

Regular security audits

Independent security experts regularly review Pikok's data protection measures.

This Privacy Policy applies to both the pikok.vu website and app. By using Pikok, you are considered to have accepted this policy.

1. What Information We Collect

Certain information is necessary to operate Pikok's services effectively. We collect two types of data — what you provide directly, and what is gathered automatically.

1.1 What you provide directly

Data type When Why It's Needed
Name, date of birth At registration Identity and age verification
Mobile number, email At registration Communication and account verification
National ID / Passport KYC Verification Timeframe Legal Compliance
Payment information During deposits/withdrawals Transaction processing
Current address KYC Verification Timeframe Identity verification and fraud prevention

1.2 What is collected automatically

  • IP Address & Device Type
  • Browser type and operating system
  • Which pages were visited and for how long
  • Gaming History & Session Data
  • Transaction records

Automatically collected data is used primarily for platform security, performance improvement, and fraud prevention. It is never used for advertising purposes.

2. How your information is used

Pikok uses your information only for specific, legitimate purposes. We will never use your data to spam you or show you irrelevant advertisements.

  • Account Management: Registration, login, and account management.
  • Transaction processing: Ensuring deposits and withdrawals are processed securely.
  • KYC & Compliance: Age verification, anti-money laundering, and legal compliance.
  • Customer Support: Helping resolve your issues.
  • Security: Detecting and preventing fraud, hacking, and unauthorized access.
  • Promotions (with your consent): Sending relevant offers when you have given your consent.
  • Platform improvement: Analyzing usage patterns to improve our service.

Your data is never used for third-party advertising, sold to data brokers, or used for any commercial purpose without your consent.

3. Who your information is shared with

Pikok shares your information with third parties only in limited circumstances, and every such instance is governed by a strict data protection agreement.

3.1 Who it may be shared with

  • Payment provider: Only the information necessary to process transactions.
  • Game Provider: Minimum session data required to operate games.
  • KYC Verification Authority: For identity verification.
  • Law Enforcement Agencies: Mandatory upon receipt of a legal directive.
  • Cloud Service Provider: For data storage purposes — they cannot access your data.

3.2 Who it is never shared with

  • Ad networks or marketing companies
  • Data brokers or information resellers
  • Other Gaming Competitors
  • Any commercial entity without your consent

4. How long your information is retained

Pikok does not retain your data longer than necessary. However, certain information may need to be kept for an extended period to meet legal and regulatory requirements.

  • Account Information: For the duration the account is active, and up to 5 years after closure.
  • Transaction records: Up to 7 years for legal purposes.
  • KYC Documents: 5 years after account closure (in compliance with anti-money laundering laws).
  • Gaming History: Up to 3 years after account closure.
  • Log files: Up to 12 months.

Even if you request deletion, certain information may not be removable before the retention periods stated above due to legal obligations. In such cases, we will inform you of the reason.

5. Cookies & Tracking

Pikok uses cookies to enhance your experience. Cookies are small data files stored on your device.

Cookie Type

Essential Cookies

Maintaining login sessions and security verification. These cannot be disabled — they are required for the platform to function.

Analytics cookies

Information on which pages are visited most and where issues arise is used to improve the platform.

Preference cookies

Saves your language, theme, and other preferences so your experience stays consistent on future visits.

No advertising cookies

Pikok does not use any tracking cookies for advertising purposes.

You can block or delete non-essential cookies at any time through your browser settings.

6. Your Privacy Rights

As a Pikok member, you have several rights over your personal information.

Right of Access

You may request to see what information we hold about you.

Right to rectification

You can request corrections to any inaccurate or outdated information.

Right to erasure

You may request deletion of your data beyond what is required by law.

Right to data portability

You may request your data in a portable format.

Right to Object

You can object to the processing of your data for specific purposes.

Right to restriction

You can request that data processing be temporarily restricted under certain circumstances.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

7. Children's privacy

Pikok's services are intended exclusively for users aged 18 and above. We do not knowingly collect data from minors.

If a minor has accidentally created an account, their guardian can contact [email protected] and we will promptly close the account and delete all associated data.

8. Privacy Policy Updates

Pikok may update this Privacy Policy from time to time. For any significant changes, members will be notified by email and a prominent notice will be displayed on the platform.

You can check the "Last Updated" date at the top of the page to see when the policy was last changed. Continued use of Pikok after any policy update will be considered acceptance of the revised policy.

9. Privacy Contact

For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team:

24/7 live chat support
Response time: within 30 days

Common Privacy Questions

No. Pikok does not store card numbers or sensitive payment details on its own servers. All payment processing is handled through a PCI-DSS certified gateway, which stores the information in encrypted token form.

Email us at [email protected]. We will process your request within 30 days. Please note that transaction and KYC data may not be erasable within certain periods due to legal requirements.

Yes, but for limited purposes. Gaming history is retained to prevent fraud, promote responsible gaming, and meet legal compliance requirements. This data is not used for advertising or sale.

Every promotional email includes an Unsubscribe link at the bottom. Clicking it will stop all marketing emails. Account-related emails (security, transactions) cannot be turned off.

Pikok's data is stored on servers in the Asia-Pacific region, ensuring fast access from Bangladesh. All data centers comply with ISO 27001 certified security standards.
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Play safe — your data is protected at Pikok

Your personal data and financial information are protected with the highest level of security at Pikok. Join today.

If you have questions FAQ or Terms and Conditions See.

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