Pikok Terms & Conditions — Everything you need to know about your rights and responsibilities

To use Pikok's services, you must meet the following requirements:

• You must be at least 18 years of age.
• You must not reside in a country or region where online gaming is prohibited by law.
• You are of sound mind and capable of making your own decisions.
• Do not create an account on behalf of or at the request of another person.

Pikok reserves the right to verify the eligibility of any individual at any time and may withhold service if satisfactory proof is not provided.

2.1 Registration rules

To create an account on Pikok, you must provide accurate and truthful information. Your name, date of birth, mobile number, and email address must all be genuine. Accounts created with false information may be suspended at any time.

• A maximum of one account is permitted per person.
• Multiple accounts created from the same device, IP address, or payment method will be treated as suspicious.
• To update your account information after registration, please contact the support team.

2.2 KYC verification

Pikok requires KYC (Know Your Customer) verification before processing withdrawals. The following documents may be required:

• National ID (NID), passport, or driving license
• Proof of current address (utility bill or bank statement)
• Proof of payment method ownership

2.3 Account security

Keep your account password confidential. Do not allow anyone else to access your account. If you suspect unauthorized access, change your password immediately and notify support.

3.1 Deposit rules

Pikok supports multiple deposit methods — mobile banking, bank transfer, and e-wallets. Minimum and maximum limits vary by method.

• Deposits must be made from your own account only.
• Depositing using another person's account is strictly prohibited.
• Depositing with borrowed or credit funds is strongly discouraged.
• Deposits are usually processed instantly. If there is a delay, please contact support.

3.2 Withdrawal rules

KYC verification must be completed before withdrawing winnings. Withdrawals are generally processed within 30 minutes to 24 hours.

• Withdrawals must be made using the same method used for the deposit.
• Withdrawing while an active bonus wagering requirement is in progress may result in the bonus being forfeited.
• Withdrawals will be suspended in cases of suspected money laundering or suspicious transaction activity.

Pikok offers a variety of bonuses and promotions. Each bonus comes with its own terms, which are detailed on the bonus page. The general conditions are outlined below:

4.1 Wagering requirements

• A specified wagering requirement must be completed before any bonus funds can be withdrawn.
• The wagering requirement is calculated based on the bonus amount.
• Wagering contributions may not be equal across all games — the wagering rate for specific games is stated in the bonus terms.

4.2 Bonus validity

• Every bonus has a set validity period — typically between 7 and 30 days.
• Any unused bonuses and associated winnings will be automatically forfeited once the validity period expires.

4.3 Bonus abuse

Pikok enforces a strict policy against bonus abuse. Any of the following activities will be considered bonus abuse:

• Attempting to claim the same bonus from multiple accounts
• Deliberately placing low-risk bets to clear bonuses (bonus hedging)
• Artificial transactions to meet promotion conditions

The following rules apply while playing on Pikok:

5.1 Technical errors

If a game result is affected by a server error, network issue, or game bug, Pikok reserves the right to void that round. In such cases, the wagered amount will be refunded.

5.2 Finality of game results

The outcome of every game is final based on data recorded on our servers. If a different result appears on a user's screen, the server data takes precedence.

5.3 Maximum win limit

Certain promotional games or free spins may have a maximum win cap per round. This limit will be stated in the terms of the relevant game or bonus.

The following activities are strictly prohibited on Pikok:

• Creating or operating multiple accounts
• Using bots, automation tools, or any software assistance in games
• Exploiting system vulnerabilities or bugs to gain an unfair advantage
• Attempting unauthorized access to another member's information or account
• Money laundering or transactions involving illegal funds
• Abusive behavior or threats directed at Pikok staff
• Collusion (secretly coordinating with other players during a game)

7.1 Closure by Pikok

Pikok reserves the right to suspend or close any account at any time without notice in cases of terms violations, suspected fraud, or legal reasons.

7.2 Closure by the user

You may request account closure at any time through our support team. Any remaining balance can be withdrawn before the account is closed.

7.3 Self-exclusion

As part of our responsible gaming commitment, you can self-exclude from the platform for a set period. Learn more on our Responsible Gaming page।

Pikok is not liable for the following:

• A game that disconnects mid-session due to an internet connection issue.
• Losses caused by third-party software or hardware issues.
• Any loss resulting from sharing your account credentials with others.
• Any unforeseen event beyond Pikok's reasonable control (force majeure).

Pikok is not liable for any losses incurred by members or for any emotional distress arising from gaming activity. All gaming is done entirely at the member's own risk.

If a dispute arises, please contact our support team first. We typically respond within 48 hours. If you are not satisfied with the support team's decision, follow the steps below:

1. Please email us with full details of your complaint ([email protected]).
2. Please include relevant screenshots, transaction IDs, and dates.
3. After a dispute is submitted, our senior team will review it within 7 business days.

Pikok reserves the right to update these terms and conditions at any time. Members will be notified of significant changes via email or platform notification.

Continuing to use Pikok after any changes means you accept the updated terms. Make it a habit to check this page regularly.

In the event of any ambiguity in the interpretation of these terms, Pikok's interpretation shall be considered final.